Welcome to Mindful Motif. These Terms of Service outline our mutual agreement to use our consulting and digital transformation services. We've written this in plain language to help you understand your rights and responsibilities, as well as ours.
By working with us or using our website, you're agreeing to these terms. If something doesn't feel right to you, please reach out to discuss it before we begin working together.
About Our Services
What We Offer
Mindful Motif provides strategic design consulting, digital transformation guidance, and related professional services. Our services include strategy development, design frameworks, implementation support, and ongoing consultation to help our clients synchronize their teams around meaningful design decisions.
How Our Services Evolve
We continuously improve our methodologies and service offerings based on industry developments and client feedback. While we don't guarantee specific future features, we're committed to delivering value that meets your strategic objectives throughout our engagement.
Working Together Eligibility
Our services are designed for business professionals and organizations. If you're representing a company, you confirm that you have the authority to enter into this agreement on their behalf.
Your Account & Information
Account Registration
When you create an account or engage our services, we ask for accurate contact and business information. You're responsible for keeping this information current and protecting your account credentials. Let us know immediately if you suspect any unauthorized access.
Account Administrators
If you're designated as an account administrator, you have additional responsibilities, including managing user access, overseeing project communications, and making decisions about service scope and deliverables.
We'll treat decisions made by account administrators as official decisions from your organization.
Your Content & Intellectual Property
Your Business Information
Any content, data, documents, or information you share during our engagement remains yours. We only use this information to deliver our services effectively and maintain appropriate confidentiality standards.
You grant us permission to access and work with your information solely for:
- Providing the strategic design and consulting services you've requested
- Addressing technical issues or support requests
- Fulfilling our legal obligations if required by law
Information You Share Publicly
If you submit testimonials, case study information, or other content that you explicitly agree to make public, we may use this content to demonstrate our work and improve our services, with appropriate attribution and your consent.
Our Intellectual Property and Your Usage Rights
What Belongs to Mindful Motif
Our methodologies, frameworks, templates, and service delivery processes remain our intellectual property. However, any customized frameworks or strategies we develop specifically for your organization become part of your deliverables.
How You Can Use Our Work
Subject to payment and these terms, you have the right to use the strategic frameworks and deliverables we create for your organization for your internal business purposes. You cannot resell our methodologies or represent our work as your own intellectual property.
Usage Guidelines
We ask that you use our services and deliverables professionally and ethically. This means not attempting to reverse engineer our methodologies, not sharing confidential deliverables outside your organization without permission, and not using our work to compete directly with our services.
Privacy and Data Protection
How We Handle Your Information
We implement industry-standard security measures to protect your business information. Our detailed privacy practices are outlined in our Privacy Policy, which explains how we collect, use, and protect your data. To read more about how we treat privacy, please go to our Privacy Policy.
Confidentiality Commitment
We treat your business information as confidential and only share it when necessary to deliver our services, with your explicit permission, or when required by law. We maintain strict internal protocols to ensure your information remains secure.
Service investment & Payment
Service Fees
Our service fees are outlined in your specific engagement agreement or proposal. Payment terms are clearly specified for each project, typically requiring partial payment upfront with the remainder due upon completion of deliverables.
Payment Processing
We process payments through secure, industry-standard systems. You're responsible for providing accurate billing information and authorizing payment according to the agreed schedule.
Automatic Renewal
For ongoing consulting relationships, we may establish automatic renewal terms to ensure continuity of service. You'll always receive advance notice before any automatic renewal, with clear instructions on how to modify or cancel the arrangement.
Satisfaction and Resolution
Our Commitment to Quality
If you're not satisfied with our initial deliverables, we'll work with you to understand your concerns and make reasonable adjustments to meet your objectives. Our goal is your success, and we stand behind the quality of our work.
Resolution Process
If issues arise, we prefer to resolve them through direct communication. Most concerns can be addressed through project adjustments or clarification of deliverables. For more significant issues, we'll work together to find a fair resolution.
Partnership Duration and Changes
Project Completion
Most of our engagements have defined start and end dates based on specific deliverables. Our partnership for each project concludes when we've delivered the agreed-upon services and received final payment.ment.
Early Conclusion
Either party may end our engagement early with appropriate notice. If this happens, you'll receive any completed deliverables, and payment obligations will be adjusted based on work completed to that point.
What Continues After Project Completion
Certain agreements continue beyond project completion, including confidentiality obligations, intellectual property rights, and any ongoing support arrangements we've established.
Responsibility and Risk Management
Our Approach to Service Delivery
We provide our services with professional care and expertise, but we cannot guarantee specific business outcomes, as success depends on many factors beyond our direct control, including market conditions and internal implementation.
Important: Our liability for any issues that arise is limited to the amount you've paid for our services. This protects both parties while ensuring fair compensation for any problems that might occur.
Your Responsibilities
Successful projects require collaboration. You're responsible for providing accurate information, timely feedback, and implementing our recommendations appropriately within your organization.
Mutual Protection
When We Protect Each Other
If legal issues arise related to our work together, we agree to handle them fairly:
- You protect us if someone claims our work violated their rights based on information or direction you provided
- We protect you if someone claims our original methodologies violate their intellectual property rights
- We both cooperate in resolving any legal matters efficiently and professionally
External Tools and Partners
Third-Party Resources
Sometimes our work involves third-party tools, platforms, or partners. While we carefully select these resources, your use of them may be subject to their separate terms and policies. We'll identify when third-party terms apply.
Integration Considerations
If our deliverables integrate with your existing systems or third-party platforms, you're responsible for ensuring compatibility and managing any data sharing according to your organization's policies.
Legal Framework
Governing Law
These terms are governed by the laws of Rhode Island, United States. Any legal matters will be handled in the appropriate courts in Rhode Island, though we strongly prefer to resolve issues through direct discussion.
Dispute Resolution
If we can't resolve a disagreement through conversation, we'll try mediation before considering other legal options. Our goal is always to find solutions that work for both parties.
Individual Matters
Any legal proceedings will be handled individually between the specific parties involved, not as class actions or group proceedings.
Updates and Communication
Changes to These Terms
We may update these terms occasionally to reflect changes in our services or legal requirements. We'll notify you of significant changes via email or through our website, and continued use of our services indicates acceptance of the updated terms.
How We Communicate
We'll use the contact information you provide for project communications, updates, and important notices. You can update your communication preferences at any time by contacting us directly.
Questions or Concerns
We're here to help clarify anything in these terms. If you have questions about our agreement or need to discuss any concerns, please contact us:
Email: hello@mindfulmotif.com
Website: www.mindfulmotif.com
We believe in clear communication and fair partnerships. These terms are designed to protect both parties while enabling great collaborative work together.
